Email concierge@whiskymart.com with your order number. We will issue a prepaid, insured return label and collect from your address.
Send us a photograph within 48 hours of delivery and we will dispatch a replacement the same working day, or refund in full if the bottle is no longer available.
Refunds are issued to the original payment method within three working days of the return arriving at our warehouse.
Opened bottles, personalised or engraved items and cask purchases cannot be returned unless faulty.
Last updated 25 August 2026. Questions? Email concierge@whiskymart.com.